| September
12 Gentle
Answers
I was offered a job in
customer service once. Even though I
needed work at the time I promptly turned it
down. Customer service routinely works
with angry customers to fix problems that they
did not create. They endure a lot of upset
people who just want their problem solved and to
get back to work. The last thing I wanted
was a job that involved being yelled at by angry
people most of the day.
A bit of kindness goes a long
way towards calming an angry person down.
It totally defuses the situation as an angry
person just wants to fight. It's difficult
to fight with someone who won't fight back.
Once I waited 20 minutes at a
fast food restaurant for a chicken sandwich.
It was 2 in the afternoon so it wasn't exactly
the lunch rush. As I waited I began to
stew about the ineptitude of the place and how
they should know better if there were going to
be that many people there at that time.
Finally the manager
brought me my food. I was ready to tell
them what a lousy restaurant it was and that
they wouldn't be getting my business again any
time soon. Instead the manager apologized
profusely for the wait and wished me a good day.
I couldn't blow my top after that. A kind
word is all it took. We can do the same
whenever we're dealing with frustrating or angry
people. |
